What can you expect from our DIMAKIN sales and support team?
While launching your journey towards a workshop full of world class machines, DIMAKIN are here to support you at every step of the way. From pre-sale support, to a guaranteed lifetime of aftersales support.
So, you’re looking at buying a machine from DIMAKIN.
Our sales team have decades of experience in the metalworking machinery sector, both in selling and using our machines! In addition to this, certain members of our team specialise in specific categories to give you full peace of mind.
On first contact, a DIMAKIN sales experts can advise and recommend exactly the right machine for you. No sales patter, no upselling, but rather finding the perfect machine for your application. The most important thing to us is that you have the right machine for your needs, carefully considering your application, your projected growth, your premises, your budget, and many other factors!
All machines sold by DIMAKIN come with a 12 month (1 year) warranty from the date of purchase.
However, in the very unlikely event your machine breaks down in the first year, you can rest assured DIMAKIN have UK based engineers located in Coventry, ready to repair your machine if required.
For small repairs, parts can be shipped to you in as little as 24 hours, meaning you can be up and running in little to no time!
Furthermore, for more extensive repairs, our UK based engineering team can travel to your workshop, or alternatively arrange a back-to-base style machinery repair. Minimising your down time is of utmost priority.
Additionally, these same engineers are available for periodic servicing packages of your DIMAKIN machinery, for further peace of mind.
As just mentioned, DIMAKIN have UK based engineers based in the centre of the country. This centralised location allows for the easy dispatch of engineers to anywhere in the country with relatively short notice. If you’d like to arrange yearly, bi-annual, or one-off services, just mention it to one of our helpful staff!
When buying a machine that will last many years, it is almost inevitable you will eventually need to replace parts.
No matter how well you look after your machine, or how often you service it, accidents can happen. In this, we are as responsive to your needs as the day you bought the machine. Parts can be dispatched same day, and get to you in as soon as the next day!
In addition to our extensive engineer support programme, DIMAKIN guarantee to be with you for the lifetime of your machine.
If you have questions or comments about your machinery, no matter how old or new, you can contact us. We will be happy to advise or discuss any needs you have.
Once you buy a DIMAKIN machine, you are in the DIMAKIN family for life.
Do you have any further questions regarding our sales and support? Or any machinery requirements? If so, please do not hesitate to call or email! We can be reached by phone at +44(0)2475 210 123 or by email at email@example.com!